Patient Financial Education

In order to avoid unexpected questions related to your bill for our services, our staff would be happy to assist you with any questions you may have regarding our financial policies.

Financial Counselors

Our compassionate financial counselors at OrthoUnited are here to help with budget and payment options. Prior to any imaging, exam, or surgical procedure, our financial counselors check insurance deductibles to ensure that you have the most up to date information regarding your financial responsibilities.

Insurance Verification and Claim Filing

Insurance coverage and benefits will be verified with your carrier. For your convenience, we will file your claim with your health insurance carrier. We understand that it may be confusing, however, it is your responsibility to understand your insurance coverage limits and benefit levels.


After your insurance has processed your claim, you will receive a statement for services not paid for by the insurance company. Payment will be due within 30 days unless arrangements are made.

Out of Network Services

Medical services that are considered out of network will be your responsibility. OrthoUnited requires payment in full, less a 20 percent discount, on estimated professional charges or a 25 percent deposit of the estimated charges to be rendered. We are available to discuss sufficient payment arrangements prior to services being rendered. We accept cash, checks and all major credit cards.


All insured patients will be asked to pay their insurance copay, deductible and/or co-insurance at the time of service. Additionally, you may have coinsurance and/or deductible amounts required by your insurance carrier that will be due as a deposit 72 hours prior to procedures.

Uninsured patients are expected to pay for services in full at the time of service. A 20 percent discount of billed services will be offered.

Financial Counselors Billing

You may receive a bill after your services are rendered from the Facility, Anesthesia and/or Pathology. These are related to your procedure but not billed by OrthoUnited. Please contact these providers directly with any questions regarding these bills.

Mercy Medical Center: (330) 489-1145

Aultman Hospital: (330) 452-9911

OASIS Surgery Center: (330) 498-9898

Ohio Specialty Surgical Suites: (234) 209-9397

Stark County Anesthesia: (330) 499-5700


For questions about your OrthoUnited bill, contact us or call (844) 469-2663.