Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal program that requires that all medical and dental records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper or orally, are kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse Protected Health Information (PHI).

This Notice of Privacy Practices is NOT an authorization. This Notice of Privacy Practices describes how we may use and disclose your Protected Health Information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. "Protected health information" is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

Uses and Disclosures of Protected Health Information

Your Protected Health Information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the practice, and any other use required by law.

Treatment: We will use and disclose your Protected Health Information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the health care professional has the necessary information to diagnose or treat you.

Payment: Your protected health information will be used, as needed, to bill for services and obtain payment for those health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission.

Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, and conducting or arranging for other business activities. We may use or disclose, as needed, your protected health information to support the business activities of this practice. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may call your home and leave a message (either on an answering machine or with the person answering the phone) to remind you of an upcoming appointment, the need to schedule a new appointment or to call our office. We may also mail a postcard reminder to your home address. If you would prefer that we call or contact you at another telephone number or location, please let us know.

We may use or disclose your protected health information in the following situations without your authorization. These situations include:

  • As Required by law
  • Public Health issues required by law
  • Communicable Diseases
  • Health Oversight
  • Abuse or Neglect
  • Food and Drug Administration requirements
  • Legal Proceedings
  • Law Enforcement
  • Coroners, Funeral Directors, and Organ Donation
  • Research
  • Criminal Activity
  • Military Activity and National Security
  • Workers’ Compensation
  • Inmates
  • Required Uses and Disclosures

Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of HIPAA.

Other Permitted and Required Uses and Disclosures Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law.

You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation.
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share information when needed to lessen an imminent threat to health or safety.

In the following cases, we never share your information unless you provide us with written permission:

  • Marketing purposes
  • Sales of your information
  • Most sharing of psychotherapy notes

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again for this purpose.

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse actions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

You have the right to inspect and copy your protected health information.

  • Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information.

You have the right to request a restriction of your health information.

  • This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in you care or for notification purposes described in this Notice of Privacy Practices. Your request must state the specific restriction and to whom you want the restriction to apply.
  • Your physician is not required to agree to a restriction you may request. If your physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional.

You have the right to request to receive confidential communications from us by alternative means or at an alternative location.

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
    You have the right to obtain a paper copy of this Notice from us, upon request, even if you have agreed to accept this Notice alternatively (i.e., electronically).
  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

You may have the right to have your physician amend your protected health information.

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • If we deny your request for amendment, we’ll tell you why in writing within 90 days. You then have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.

You have the right to choose someone to act for you.

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will make sure this person has this authority and can act for you before we taken any action.

You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information.

  • You can ask for a paper copy of this Notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
  • We reserve the right to change the terms of this Notice and will inform you of any changes. You then have the right to object or withdraw as provided in this Notice.

File a complaint if you feel your rights are violated

If you believe your privacy rights have been violated by us, you may file a complaint with us by notifying our Compliance Officer of your complaint. We will not retaliate against you for filing a complaint. You may also complain to us or to the Secretary of Health and Human Services. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling (877) 696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

This Notice was published and becomes effective on/or before 3/3/2023.

The name and address of the person you can contact for further information concerning our privacy practices are:

Privacy Officer
OrthoUnited

7442 Frank Ave NW
North Canton, OH 44720
(844) 469-2663

From Our Blog

News, tips and resources

Shoulder x-ray

Navigating Rotator Cuff Surgery

Rotator cuff injuries are a prevalent health problem, affecting millions of people worldwide. According to the American Academy of Orthopaedic […]

Read More →
Orthopaedic Doctor with Patient

4 Benefits of Visiting a Dedicated Orthopaedic Express Care Facility

When you experience an orthopaedic injury such as a sprained ankle or broken arm, your first thought is probably to […]

Read More →
Female runner

Understanding Common Sports Injuries and Their Treatments: A Guide for Athletes of All Ages

When pursuing our passions on the field or the court, sports injuries can sometimes stand in the way of our […]

Read More →

Get to Know OrthoUnited

OMNI Orthopaedics and Spectrum Orthopaedics joined in January 2023 to form OrthoUnited, Northeast Ohio’s best choice for local, cutting-edge orthopaedic […]

Read More →
Knee pain

When Is It Time for Total or Partial Knee Replacement Surgery?

Knee replacement surgery is a standard procedure to replace the knee joint with an artificial joint or prosthesis. This surgery […]

Read More →
Wrist Pain

Carpal Tunnel Syndrome: How It Develops and Signs To Look For

Carpal Tunnel Syndrome can affect many people, with an estimate of about one to three people being affected for every […]

Read More →
Orthopaedic doctor holding foot model

How to Properly Restore Movement and Function Following Orthopaedic Trauma

Following orthopaedic trauma, restoring movement and function is crucial in the recovery process in order to get back to regular […]

Read More →
shoulder impingement syndrome

Rotator Cuff Tear or Impingement: Common Causes of Shoulder Pain

The shoulder is the most flexible joint in the human body and the rotator cuff gives it a wide range […]

Read More →
Human foot x-ray

What Is Causing My Foot Pain? 

With the average adult taking 4,000 to 6,000 steps per day, it is no wonder that seventy-five percent of Americans […]

Read More →

Request an Appointment

Get in touch with OrthoUnited to start your journey toward recovery.